Your information.
Handled with care.

This notice covers the Apex Care Mobility LLC website and transportation portal.

What the portal stores

Your verified account, contact details, pickup and destination addresses, appointment times, transportation assistance needs, ride requests, quotes, preferences, and messages help Apex arrange and manage transportation. Do not submit diagnoses, medical records, Social Security numbers, or payment card information.

Who can access it

Authorized Apex staff can access transportation records needed for their work. A caregiver or approved facility coordinator can access your trips, quotes, and messages only after you grant access. You can revoke this access in Family & caregivers. Use a separate account for each person.

Accounts and devices

Sign-in uses a verified transportation account. Session credentials are stored in the current browser tab. The portal signs out after 10 minutes of inactivity. Sign out when using a shared device. Hosting and account service providers process technical information needed to operate and secure the service.

Notifications and vehicle location

Portal updates are available after sign-in. Email and text preferences are recorded for use when those services are activated; messages are not currently being sent. You can change your preferences in My account. When available, vehicle location is shown only for an active trip assigned to you and only while the location report is current.

Questions, corrections, and account requests

Call (414) 369-7266 to ask about your information, correct transportation records, or request account removal. Operational and financial retention obligations may limit deletion of completed trip records.